Billing/Payment FAQ

  • How do I pay my account to Readers Digest?

    We accept payment in any of the following ways:
    BPAY - Contact your participating financial institution, by phone or internet, to make the payment direct from your savings, cheque or credit account. You will find the BPay Biller Code (Biller Code Number 44313) and the BPay Reference Number on the front of your invoice.
    AUSTRALIA POST BILLPAY – Simply take your bill to an Australia Post Outlet and pay over the counter. A processing fee of $1.85 applies.
    CREDIT CARD – If you wish to pay online by credit card please click here.
    CHEQUE – We accept both bank and personal cheques. Please ensure that you write your account number and/or name and address on the back of your cheque and then post it to us, together with your invoice.
    MONEY ORDERS – Can be purchased at Australia Post. Please be sure to write your account number and/or name and address on the back of the money order and then post it to us, together with your invoice.

  • Where can I send my payment?

    Please post your payment to us at:
    Reader's Digest
    PO BOX 3548
    SYDNEY, NSW, 1010

  • What is the Reader's Digest BPay Biller Code?

    The Reader's Digest BPay Biller Code is 44313 and is found on the invoice next to the BPay sign.

  • Where can I find my Bpay Customer Reference number on my bill?

    The BPay Customer Reference Number consists of 18 digits and is located next to the BPay symbol on your invoice.

  • Why is there no G.S.T showing on my bill?

    Our business has been given an exemption by the Taxation Office and is not required to list G.S.T separately on your bills. Reader’s Digest is compliant with Government Tax Regulations and lodges a G.S.T Statement accordingly.
    If you would like to know how much the G.S.T was on a purchase you have made, divide the total cost (excluding the cost of postage and handling) by 11.
    If for business reasons you need a tax receipt with the GST displayed then please email us with your request.

  • I returned a product. Why am I still being billed for it?

    If it has been less than 28 days then the product you returned, and the bill we recently sent to you may have crossed in the mail. If you receive another bill please email us with the details of when you returned the product.

  • I have placed my order when will I have to make payment?

    You will receive an invoice with your product, the due date for your payment will show on your invoice.

  • I wish to pay by instalments. How can I do this?

    To take full advantage of our pay by instalment option you must make the first instalment payment by the due date. A few weeks before each instalment is due, an Instalment Advice will be sent advising the next due date.

  • I am paying by instalments, why have I now received a bill asking for the full amount.

    If the first instalment is not paid by its due date the full payment for the product becomes due.

  • When can I expect to receive the first bill for my subscription and when will the payment be due?

    You can expect to receive your bill about two weeks after your order is placed. Due dates vary, and will be noted on your bill when you receive it.

  • If I use my credit card to purchase on-line, is my information safe?

    All online credit card transactions are secured using industry standard 128 bit SSL encryption.

  • Why have I received a reminder notice when I have already sent payment?

    Your last payment was most likely received after we printed your new bill. If you would like to confirm your payment has been received please send us an email.

  • If I make a payment through a Post Outlet or by Credit Card, (Internet and Phone) do I still need to post in my documents for entry into the Sweepstakes?

    No. there is no need to post in the entry documents when you make your payment to us using any of the above methods as you are automatically entered in the sweepstakes upon receipt of your payment.
    Documents only need to be returned when making your payment by regular mail.

  • Why are you still sending me magazines and bills when I have not renewed my subscription?

    Subscriptions are automatically renewed upon expiry, this gives our readers added convenience and the security of knowing their magazines will arrive each month without interruption.
    When we send you your second last issue we include a letter advising that the subscription is about to be renewed and to let us know of any changes; including cancellations
    If you do not wish to renew, please contact us on 1300 300 030 (Mon-Fri 8:30am – 5:30pm)