Introduction

 

It is with great pleasure that Reader’s Digest presents the Quality Service Awards. We believe companies that deliver outstanding customer service should be recognised and rewarded in Australia.

Our Winners Showcase highlights which companies have gone above and beyond their customer’s expectation.

Click here to see the winning companies in this year’s survey.

Have you ever wanted to voice your opinion about a company that gave you great service?
We have.

Watch the TV coverage on Sunrise

Brand Showcase


 

Category: Car Insurance

Award level: Gold Winner

Category: Parcel/Carrier

Award level: Gold Winner

Category: Car Rental

Award level: Silver Winner

Category: Car Rental

Award level: Gold Winner

Category: Furniture Store

Award level: Gold Winner

Category: Gas & Electricity Provider

Award level: Gold Winner

Category: Gas & Electricity Provider

Award level: Silver Winner

Category: Car Services

Award level: Gold Winner


Advertisement
Advertisement
Advertisement

Methodology

How Our Quality Service Survey Was Conducted

  • Market Research

    We commissioned a highly recognised independent market research agency, Catalyst, to survey a representative sample of 1,500 Australian adults. Respondents were asked to nominate a service provider in up to 40 categories. To qualify to vote on a category, they must have used a service provider from that industry.

  • Consumers Voting

    Survey respondents were asked to rank their experience on the listed companies according to these questions:

    • "Personalisation: Was an individual customer experience provided?."
    • "Understanding: Was a genuine insight into the customer's needs demonstrated?."
    • "Simplicity: Was dealing with the company quick and easy?"
    • "Reliability: Was a consistently high-quality service delivered?"
    • "Satisfaction: Was the customer's expectation met and, even better, exceeded?"
  • Rating

    The highest rated companies were judged the Gold Standard Winner, with the next closest company awarded the Silver Standard Winner.

  • 2017 results

    We are confident that the results of this annual poll are the truly accurate measurement of Australian consumer sentiment in 2017. Great brands have wonderful success stories.