Want to feel pampered when you’re 30,000 feet in the air? Head to your next vacation on these winning airlines
By Siti Rohani
Singapore Airlines has been named the World’s Best Airline at this year’s Skytrax World Airlines Awards, an accolade it last held ten years ago in 2008.
Qatar Airways came in second, while ANA All Nippon Airways clinched the third spot.
Asian and Middle Eastern airlines dominated the Top 10 with just one spot going to a European carrier – Lufthansa at No. 7.
Singapore’s national carrier also clinched several other awards, including, World’s Best First Class, Best Business Class in Asia, Best Premium Economy Class in Asia and Best Airline in Asia.
Often referred to as the Oscars of the aviation industry, the annual award from the UK-based aviation industry reviewer, Skytrax, is now in its 19th year and covers 335 airlines.
The results of the survey are derived from some 20.36 million completed and eligible entries filled in by customers from over 100 nationalities.
Passengers are free to nominate their top airline or airlines, and then rank their level of satisfaction on a scale of 1 to 5 on 49 questions that cover three categories: cabin service, ground/airport and onboard product.
Aspects of the travel experience that are voted on include: service attentiveness/efficiency, pre-boarding procedures, airport staff friendliness and efficiency, airline website, quality and selection of meals, quantity of food, cabin comfort and amenities, and seat comfort.