TO SERVE YOU BETTER...
Reader's Digest (Australia) Pty Limited (RD) recognises the importance of protecting your privacy and the security of your information and we want you to be as comfortable as possible when dealing with us.
What information do we collect, and for what purposes?
RD keeps a record of your custom with RD including products you have purchased, your contact details, your prize draw history and other information which you have provided to us either on our websites, in mailings, over the phone, by emailing us, or in any other form. Some of this information is non-identifiable information and some is personally identifiable information.
We generally collect your information so that:
- we can provide you with timely customer service;
- we can send you products you have purchased in our online stores or prizes or gifts that may be due to you;
- we can enter you into our sweepstakes and competitions;
- we can send you renewal subscription offers, new product offers, discounts and other benefit opportunities;
- we can inform regulatory authorities of prize winner details as required by law; and so
- we can send you other prize draw opportunities and marketing material.
Without this information, RD would not be able to do any of this, so if you do not provide your personal information as requested, you may not be able to enjoy our products or services or enter our draws, for instance.
In addition, RD occasionally, through proper contractual arrangements with reputable companies, acquires information regarding Australian consumers (who have so consented). The only purpose for such arrangements is to afford us the opportunity to provide these consumers promotional offers and prize draw opportunities that we believe will be of interest.
Furthermore, RD will occasionally, through proper contractual agreements, share personal information from its customer lists, with reliable third party companies to allow these latter to provide products/service offers that we believe may be of interest.
RD also has contracts with independent suppliers who provide services related to our prize draws, payment processing and fraud screening, prize delivery etc., and these suppliers may occasionally have limited access to your personal information, in the course of providing their services. These suppliers are required to protect the personal information of all RD customers.
Social media and third party databases
We may also use your information to cross-reference it with data collected by our commercial partners to see if we can better tailor and improve our products and services.
We may also seek to contact you on social media using the information we have on record, for instance to invite you to follow us on social media platforms like Facebook and Twitter.
Record of visits to our websites
When you visit the RD websites, our server makes a record with only non-identifiable information No attempt is made by RD to identify users through this information, or their browsing activities for promotional purposes.
Cookies on our websites
Protection of Credit Card Information
On our website, when you begin to place credit card details on the RD Online Store, a secure system software called "Secure Sockets Layer" (SSL) encrypts all information you input before it is sent to us.
Third party websites
Our websites contain links to other websites not owned or operated by us (for example, if you "click" on a banner advertisement, you will likely be taken off our websites). Please be aware that we are not responsible for the privacy practices of such websites. We encourage you to be aware when our websites link to other websites and to read the privacy policies or statements of each and every website.
We may disclose personal information about you to our Affiliate companies in the United States or other overseas entities.
At any time that your personal information is transferred to overseas recipients, we use our best endeavours to ensure that each recipient is subject to a law or arrangement that will protect your personal information in a way that, overall, is equal to or greater than the protections you enjoy by virtue of Australia's Privacy Act and this policy.
Information by mail
Reader's Digest appreciates that some people may not wish to submit information via email or the Internet. If you do not wish to submit personal information to RD through our websites or via email, you can write to Customer Service Office, Reader's Digest (Australia) Pty Limited, GPO Box 4353, Sydney NSW 2001
How can you access, update or correct information that is held in your Reader's Digest customer file?
We are happy to provide you with details of information held about you on our customer file and you also have the right to correct it and update as required. To access this information, you need to email or write to us using the contact details below. Please also include your account number.
You and your privacy
If you have any questions regarding any matters related to your privacy, if you wish to cease receiving materials from RD, or if you believe there has been a breach of your privacy and wish to make a complaint or enquiry, please contact us on:
The Privacy Office
Reader's Digest (Australia) Pty Limited
GPO Box 4353
Sydney NSW 2001
Our Privacy Hotline
1300 133 176
Our Privacy Office will deal with any queries or complaints as soon as is practicable during business hours. Each communication with the Privacy Office will be dealt with as efficiently as possible to ensure that RD continues to be a privacy compliant company.