Phrases that instantly build trust
Slip these words into your conversations to build trust between friends and colleagues.
“Hi! You’re looking…”
Don’t just give friends and colleagues an up-nod or an insincere “How are you?” while you breeze past. Pause and take a moment to comment on their appearance, whether they look happy, sad, or sick. You’ll probably spark a conversation about the weekend plans they’re looking forward to or the sick child they’re taking care of, says Dr Paul Zak, author of Trust Factor: The Science of Creating High Performance Companies. Instead of making small talk, “it’s a much deeper conversation, but people almost always respond well to it,” he says. “It builds that emotional tie.”
“I understand what you’re saying”
Even if you disagree with someone’s views, show them you respect their beliefs with a phrase like “I appreciate your opinion” before trying to change their mind, says Dr Lisa Gueldenzoph Snyder, a professor of business education. “Then provide an example that supports their perspective before transitioning the conversation to your perspective,” she says. This way, they’ll feel less criticised and will be more open to trusting what you have to say.